About 60% of Ninebot One mechanical issues are due to either a failure of the control board or a failure of the battery. The following are the basic initial troubleshooting steps we ask users to perform when they are having issues with their wheel:
The motor seldom has any failure, therefore starting the machine should not cause any additional problems.
If the wheel will not start, perform a roll test. Roll the wheel and note how it responds: a) rolls smoothly, b) rolls with resistance or c) doesn’t roll at all.
- If there is resistance and it’s not rolling smoothly, the control board will require replacing. (Note: Once replaced, it will require a validation/check code to update the default serial number contained in new control Board)
- If the wheel rolls smoothly, without resistance, but it does not start, it most likely requires a replacement battery.
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