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Ninebot Elite / PTR Error Codes and Solutions

Ninebot Elite / PTR Error Codes

Error code

Error

Error Reason

Solutions/suggestions

1

Motor1 Hall abnormal Sensor

Motor Hall Sensor or Magnet damaged

Need to replace new drive board

2

Motor2 Hall abnormal Sensor

Motor Hall Sensor or Magnet damaged

Need to replace new drive board

3

Motor1 abnormal Encoder

The CD of Motor Encoder damaged

Need to replace new drive board

4

Motor2 abnormal Encoder

The CD of Motor Encoder damaged

Need to replace new drive board

5

Motor1 Total abnormal current Sensor

Drive the total current sampling circuit

Need to replace new drive board

6

Motor2 Total abnormal current Sensor

Drive the total current sampling circuit

Need to replace new drive board

7

Motor1 Phase abnormal current sensor

Drive the total current sampling circuit or MOS FET open abnormally

Need to replace new drive board

8

Motor2 Phase abnormal current sensor

Drive the total current sampling circuit or MOS FET open abnormally

Need to replace new drive board

9

Driver1The Down bridge arm MOSFET damaged

MOS FET damaged or opened abnormally

Need to replace new drive board

10

Driver1Up bridge arm MOSFET damaged

MOS FET damaged or opened abnormally

Need to replace new drive board

11

Driver2 Down bridge arm MOSFET damaged

MOS FET damaged or opened abnormally

Need to replace new drive board

12

Driver2Up bridge arm MOSFET damaged

MOS FET damaged or opened abnormally

Need to replace new drive board

13

Motor1 Overcurrent

MOSFET opened abnormallycurrent sampling abnormal or Over load

Need to replace new drive board

14

Motor2 Overcurrent

MOSFET opened abnormallycurrent sampling abnormal or Over load

Need to replace new drive board

15

Driver total power MOSFET switch abnormally

Total power MOSFET switch circuit abnormally

Need to replace new drive board

16

The software of driver skip abnormally

Driver had not update new software

Need to replace new drive board

17

The driver of software is abnormal

the software updated failure of drive board

Need to replace new drive board

18~19

The software of driver is not matching ninebot

software updated failure of control board

Need to replace control board

20

The communication of Gyroscope has failed

The Gyroscope damaged

 

21

EEPROM communication failure

EEPROM damaged

replace new control board

22

The initialize of Gyroscope failed

The communication of Gyroscope damaged

replace new control board

23

The initialize of EEPROM failed

The communication of EEPROM damaged

replace new control board

24

The written FLASH error

The EEPROM written failure

replace new control board

25

Calibration error

The ninebot start shake when calibration

replace new control board

26

The software of AHRS turn abnormal

AHRS have no software

replace new control board

27

The abnormal software update of AHRS

AHRS software update failure

replace new control board

28-29

Preserved

The software of AHRS need to be update. 29: Preserved

The software of AHRS need to be update. 29: Preserved

30

The abnormal communication of driver  

There is a problem about the connection between control and driver or chip problem

There can be any lose/wrong connection.

There can have chance of short-circuit.

Please check all the connections.

31

The abnormal communication of dash board

There is a problem about the connection between control and driver or chip problem

There can be any lose connection

in between the mainframe and

handle bar OR in between the

handle bar and dashboard

32

The abnormal communication of posture model1

The chip of AHRS abnormal

 

33

The abnormal communication of posture model2

The chip of AHRS abnormal

Lose connection handle bar

34

The abnormal connection of Angle sensor

The connection of Angle sensor has failed

Loose connection of the steering assemble

35

the MOSFET from power board opened abnormally

There is a problem about the FFC flat cable between control board and power board

replace new control board OR there

There is a chance of power board failure

also.

36

abnormal Battery1 output

Battery1 overfillopen circuit or short circuit protection

Test the battery, measure the voltage by a

Voltmeter. If the voltage on battery#1 is

Very low then we need to replace battery.

37

abnormal Battery2 output

Battery2 overfill、open circuit or short circuit protection

Test the battery, measure the voltage by a

Voltmeter. If the voltage on battery#2 is

Very low then we need to replace battery

38

abnormal Battery1 temperature

Battery1 overfill or the battery of temperature sensor damaged

Battery1 temperature sensor damaged, Let the

Battery starts at normal temperature. If the

Error exists then replaces battery.

39

abnormal Battery2 temperature

Battery2 overfill or the battery of temperature sensor damaged

Battery2 temperature sensor damaged, Let the

Battery starts at normal temperature. If the

Error exists then replaces battery.

40

abnormal Foot sensor

The connection of foot sensor is open or the foot mat is still been pressed

There are few steps to inspect. Please

Contact ninebot engineer to guide you.

41

12V power abnormal output

An external 12V power supply short circuit or 12V power supply circuit problems

Make sure all the device you have connected

To operation bar USB port has not exceed 8

Watt. If not then dismount the handle and

Mount it again.

42

5V power abnormal output

An external 5V power supply short circuit or 5V power supply circuit problems

Make sure all the device you have connected

To operation bar USB port has not exceed 8

Watt. If not then dismount the handle and

Mount it again.

43

Chargers abnormality

Charger stop charging, output voltage is too low.

There can be three chances.

1-charger have something wrong.

2-AC power socket of your place.

44

Voltage detection through circuit unit is not calibrated

When the vehicle has not been calibrated, voltage detection through circuit

Factory test only.

45

Vehicle angle abnormality

An unexpected situation/accident/collisions

Repower the unit, make a calibration.

Error will be eliminated.

46

program update anomalies

No formal procedures programmer

Reserved error code .not in use currently.

47

Jump abnormal program

Program update failed

Reserved error code .not in use currently.